Privacy Policy

privacy policy

The following privacy policy is established regarding the handling of customer information using the various services provided by x-climb.


We, x-climb, Inc. (hereinafter referred to as “the company”), handle the personal information of customers using various services and websites provided by the company (hereinafter referred to as “the service”). The following is the privacy policy (the “Privacy Policy”).

Scope of application and customer information and personal information

  1. This privacy policy applies to various services and websites provided by x-climb, Inc. (hereinafter referred to as "the service"). If you specify the handling of user information individually in the privacy policy or terms of service (hereinafter referred to as the "individual terms") for each service, the individual terms also apply. In the event of a conflict between this privacy policy and the terms and conditions, the terms and conditions will prevail.
  2. Customer information means the information of the customer who uses this service.
  3. Personal information is information that can identify a specific individual, such as name, email address, organization name, location, phone number, social network service account, etc. among customer information Even if it can not be identified, it can be easily matched with other information, including those that can identify a specific individual.

Agree to privacy policy

By using this service, such as accessing and registering with this service, you consent to this privacy policy.

Information we acquire in this service

When you use this service, we may obtain the following customer information from you. If you can not provide it, this service or a part of this service may not be available.

  1. Account registration information
    When you start using this service, you may be required to register your email address, login password, ID of various SNS, etc. These information will be used for user identification, etc. on the service, such as login to the service by the user, handover of the account, etc.
  2. Profile information
    You may be required to register your profile information (display name, icon image, etc. on this service) for the purpose of smooth use of this service and communication among customers. With the exception of some items that can not be set privately, profile information can also be viewed on the Service and other customers using the Service.
  3. Contact Us
    We have obtained phone numbers, e-mail addresses, OS information, terminal model names, etc. These information will be used to investigate, respond to, and verify your identity.
  4. Information automatically acquired through use of the Service by customers
    a. Information on service usage (for example, information on operation settings, device orientation at the time of a crash, etc.)
    b. Access date to the service
    c. Information on the equipment used to access the service, hardware model, equipment IP address, MAC address and other unique identifiers, OS and its version, selected language, advertisement identifier, serial number, equipment Operation information, mobile network information
  5. Information acquired through services operated by third parties
    If you authorize us to obtain your information through services operated by a third party, we may obtain your information.

Purpose of use of customer information

We use the acquired customer information for the following purposes.

  1. To enable customers to use this service smoothly
  2. For the provision, maintenance, protection and improvement of this service, such as acceptance of registration for this service, identity verification, calculation of usage fee, etc.
  3. For notification of information about the content of this service, update information, campaign information, change information such as terms, etc.
  4. To respond to inquiries about this service
  5. To respond to acts that violate our terms relating to the service and other terms
  6. To create statistical data on the use of this service
  7. For planning, planning or implementation of this service in the future
  8. For login or login authentication when using this service
  9. For analysis of registration information and usage conditions to make content and advertisements provided by third parties accessible to customers more convenient for customers using this service

Third-party information provision

We may provide the acquired personal information to a third party in the following cases.

  1. If you agree
  2. When the customer violates the terms of our company and there is a sufficient basis to judge that personal information must be disclosed in order to protect our rights, property, services, etc.
  3. When it is necessary to protect human life, body or property, and it is difficult to obtain the consent of the person
  4. In cases where it is necessary for a governmental organization or a local public entity or a person commissioned to cooperate to carry out the office work prescribed by the law, the execution of the office work is hindered by obtaining the consent of the customer. If there is a risk of
  5. In case of succession of our business including provision of personal information due to merger, company split, business transfer or other reasons
  6. When permitted by the Personal Information Protection Act or other laws

Delete customer information

We may retain customer information while you are using our services and thereafter, but we will not store them more than necessary. If the purpose of acquiring and processing customer information is achieved, the customer information will be deleted without delay. The amount of time that we store customer information may vary depending on the type of customer information and the purpose of the process.

Disclosure, correction and suspension of use of personal information

  1. Customers can check and correct their registered e-mail address, password and other information on this service site at any time. You can also delete the account.
  2. Customers may request the disclosure, etc. except for the following cases in accordance with the procedures separately established when requesting the disclosure of personal information that can not be confirmed on the service or the notification of the purpose of use.
    ・When there is a risk of harming the life, body, property or other rights of the person or third party by disclosing
    ・When there is a risk that the disclosure will significantly affect the proper implementation of our business
    ・When disclosure is against the law
    ・When we can not confirm that the request for disclosure is from the person in question
  3. If, as a result of disclosure, the customer determines that the content of personal information held by the company is not the case, it can request correction, addition, or deletion of personal information according to the procedure separately established by the company. In that case, we will investigate without delay to the extent necessary to achieve the purpose of use, and correct, add or delete the personal information based on the result.
  4. If you request the disclosure of personal information that can not be confirmed on the service site, we may be subject to a disclosure fee according to the procedures separately established by our company.


This website may acquire customer information from websites provided by other companies linked from this service, but this privacy policy does not apply at that time, and we Does not assume any obligation or responsibility for the company to acquire customer information.

About child user information

If you are under the age of 16 and want to use this service and enter your user information, please do so with the consent of your parents.


Please use this form to contact us if you have any comments, questions or concerns regarding this privacy statement.

Revision of this privacy policy

We may revise this privacy policy and you agree to do so. Unless otherwise specified by the Company, changes to this Privacy Policy shall be announced from time to time upon posting to the Service, and will become effective upon such posting.

that's all

Established on July 28, 2019